Following the Government announcements for therapists to return to work from 6th July 2020, Tanya has been very busy carrying out the risk assessment, undertaking the return to work COVID-19 course and preparing the clinic for re-starting. This has involved updating all our online platforms, website, Mindbody and social media etc to reflect the changes in the COVID-19 policies for return to work, and to ensure we are keeping everyone as safe as possible.

Appointments for these clinic sessions will now only be bookable through Tanya directly as initially those people that had to miss out on their booked session in March when everything was closed in lockdown, will be given priority to book in first. Tanya will also have to speak with you prior to booking to screen you for suitability of an in clinic appointment and will contact you the morning of the appointment to check that you are still able to attend based on your responses to a questionnaire re COVID-19.

At TDR Academy we are doing all we can to ensure your safety and our own. We will be applying all the safety precautions to ourselves that we are requesting you to apply to yourselves to help prevent the spread of COVID-19. When you book in, the email that will follow will outline everything that is applicable to attending the clinic for before, during and after your appointment.

When you get booked in, you can pre-purchase your booked session via the desktop version of Mindbody in the online store. This will reduce the contact points when you are in studio when payment is due. We prefer card payments via Mindbody, and if that isn’t possible a bank transfer could be made. Cash payment for the correct amount only will be accepted if card payment is not possible. An envelope will be provided for you to place the cash inside in this instance.

What we are doing:

On top of our normal clinic cleaning procedures, TDR Academy has introduced a number of additional hygiene measures to allow us to continue working within our community:

We have intensified our day-to-day cleaning.
We wipe banister rails, door handles, sanitising stations, light switches etc after each client leaves and before entry.
We now have paper towels and sterile hand wash - and our team are washing their hands more regularly.
We have introduced additional hand gel stations, which we ask students to use when they arrive and before they leave.
If our team have any symptoms, we will cancel any treatments or 1:1s as necessary.
We are taking everyone’s temperature when you attend. If you have an elevated temperature consistency with an illness or fever, we would unfortunately have to cancel your session, at no charge. We would suggest to follow the Government advice of self-isolating in this instance but monitor your symptoms and temperature daily and if persists to see or speak to your GP.
We will be wearing PPE in our sessions and these will be changed between every client.
We will maintain social distance for as long as possible and only treat areas deemed necessary in your session.
We are monitoring our procedures to see how we can improve on a daily basis.
We will email you with all the necessary details once your appointment is booked to ensure you are kept informed of our new practices.

Due to the new circumstances, I need you to complete a COVID-19 Pre Treatment record card to go alongside your record card that I have for you (existing clients) or need completed (new clients).

Please answer the questions the day before your appointment and text me that you have answered 'no' to each question, or if a 'yes' to any, I will need to speak to you the day before your appointment. If you feel that on the morning of your appointment that you may now answer 'yes' to any, please contact me to discuss suitability to attend. Further to this, I will ask you these questions again on entry to the clinic.

* First and foremost to check, for which I will send you a text the day before your appointment, is that you do not have any current symptoms of COVID-19 (see below) and that you have not knowingly been in contact with anyone that has COVID-19 or if you need to self-isolate. This also applies to the morning before your appointment. Please contact me as early as possible if you think you may be affected and need to self-isolate. There will be no charge for cancelling at this late stage as everyone’s safety if of the priority at present. I would ask for as much notice as possible however to ensure that the appointment could be taken by another client in need. Please note, if you are within any of the vulnerable person categories, you will not be able to receive an in person session without seeing your GP first for advice.

* If you have travelled home recently from a foreign country, please do not attend for a treatment until you have been home for 2 weeks to assess if you develop symptoms.

Coming to the Clinic:

We ask clients to wash your hands before and after visiting the clinic.
If you do feel unwell, we ask that you remain at home until feeling better.
If you display any of the COVID-19 symptoms, please do not visit our studio for at least 14 days.
Please wear a face covering when you enter the building and in the clinic.
Please remember to bring your own water bottle and drink regularly, and bring your own tissues.
Please bring your own gloves (for 1:1s for exercise) or your own towels (for a treatment - 2 large and 1 medium sized).
Please do not be attend with another individual for your appointment as they will not be permitted to enter.

Symptoms of COVID-19

The Most common symptoms which have been identified with the virus include:

Fever
Persistent dry cough
Shortness of breath or difficulty breathing
Change (including loss) of taste and smell

Some sufferers have experienced others including:

Chest tightness
Muscle pain and fatigue
Sore throat
Congestion
Headache
Phlegm

Summary of Actions Needed:

Wash your hands before, during and after entry and do not touch your face
Wear PPE - face covering and if needed gloves
Catch It, Kill It, Bin It.
Maintain social distancing of 2m, or when necessary 1m+ when not required to be in close contact work with your therapist.
Stay at home if you have symptoms, are shielding, are or live with vulnerable people, have been in contact with someone that has COVID-19 or is self isolating, or if you have travelled abroad within the last 2 weeks.

We ask that all our clients and staff take the new health and safety very seriously, as one lapse could result in another spread of COVID-19, the ultimate disaster, which could in turn affect you, our staff, even close the whole clinic and as such have another lockdown on people’s lives, not to mention the possibility of much worse if it does affect your health.
We also ask for your patience at this time as we get used to the new working procedures - all above and beyond normal working practices!

We will continue to monitor the situation as it develops in line with advice from the Government and relevant health authorities and issue updates at such times.

Together we can all maintain a responsible and cautious approach to limiting the spread of this virus and protecting the more vulnerable members of our society whilst keeping a positive attitude.

Wishing you safety and good health through this time.

Tanya x