We're excited to share our latest good news! We've been awarded the WorldHost Customer Services Business award!!

A few weeks ago both myself and Gary took part in the WorldHost training scheme, which is part of the Star 2 programme -  a business support initiative funded by Antrim and Newtownabbey Borough Council. TDR Academy was one of only five local businesses from the borough who were awarded the WorldHost Customer Service Business award.

This course was delivered by  Lynda Willis from Lurgan's Customer Sense Training and Consultancy. She believes that:

“Going the extra mile for all customers is vital today and the course reinforced the importance of having a positive attitude towards customers in person, on the phone or via digital communications.  It doesn’t matter what industry you work in, customer service is essential to ensure repeat customers and online recommendations.“

The successful businesses gathered together to celebrate at Mallusk's Loft Restaurant and met with the Mayor of Antrim and Newtownabbey, Councillor Thomas Hogg:

“I am delighted to present certificates to the five businesses that took part in the WorldHost customer service training. It demonstrates dedication and commitment to providing the highest standard of service to both visitors and local customers. This will help generate higher visitor numbers in the future, which will be a great economic benefit, not only to the businesses but, also to our Borough.”

The Star 2 initiative aims to help businesses improve customer service skills in a range of industries including retail, tourism, hospitality, leisure and passenger transport sectors.

We've always been proud of how friendly and customer-focused we are at TDR Academy, and now we have been awarded a certificate for our hard work over the years. It's here to remind ourselves to keep striving for excellent customer care and positive impressions.

We hope to see you soon to continue delivering a great service to you!